Cancellation Policy

Tours Policy:

Deposit: We only require and charge you a 25% deposit for your guaranteed reservation, the amount due is to be paid in cash on the day of your excursion or can be paid through paypal from your confirmation voucher. 

Transportation: Hotels at Uvero Alto and Cap Cana will have an extra fee of US $25.00 for transportation, groups of 13 people or more pay US$ 2.00 per person. 

Cancellation: Full refund 72 hours before the excursion date, please contact us immediately if something on your itinerary has changed so we can assist you to change or cancel your reservation, in case of bad weather full refund if the tour is not possible to reschedule

No Show: if you do not show up for the scheduled tour, no refund will be issued, as our ability to fill the seat will be lost. 

Flight Policy:

Please note that we pay for the aircraft full once the booking is confirmed, we are able to offer 50% refund for any cancellations within7 days of the flight. There no refund at all within 3 days before the flight. We are delighted to offer full refund if any cancellation is made with more than 7 days before the flight. In case of bad weather and we are not able to operate due the conditions we are happy to reschedule your flight or give you the full refund.